Refunds and Dispute Resolution Policy

OnlyAuctions provides a marketplace that connects buyers and sellers. Sellers are responsible for listing accuracy and fulfillment. This policy explains how disputes, returns, and refunds are handled on the platform.

Auction sales are final. Change-of-mind refunds are not offered. Refunds are not guaranteed and may only be issued through the dispute process or when a seller fails to ship within the required timeframe.

Disputes may be opened only for:

• Item not received
• Item significantly not as described
• Item damaged on arrival
• Suspected counterfeit or prohibited item
• Other exceptional circumstances (subject to review)

“Significantly not as described” means a material mismatch that affects value or usability, such as a different model, size, or version than listed, missing essential parts, undisclosed major damage, or a different brand. Minor cosmetic wear that was visible in photos or described in the listing is not usually considered a significant mismatch.

Buyers should open disputes as soon as an issue is discovered. After an item is marked as delivered, buyers have a short review window (currently 2 days) to raise a dispute before the transaction completes automatically. Disputes opened long after delivery or after completion may be declined.

For pickup orders, the dispute window remains open while pickup is pending and for a short period after pickup is confirmed or the pickup window closes. We may automatically complete pickup transactions after 15 days if no dispute is open.

If a material misdescription or authenticity issue is discovered after the review window and could not reasonably have been identified earlier, contact support. We may review such cases at our discretion.

1. The buyer submits a dispute with supporting evidence.
2. The seller is expected to respond within 72 hours.
3. The seller may offer a refund or a return-and-refund. The buyer can accept or decline the offer (typically within 72 hours).
4. If a return is required, the buyer must ship the item back with tracking and confirm shipment within 7 days of accepting the return (or the timeframe stated in the dispute flow).
5. The seller confirms receipt, after which the refund is processed.
6. If the parties cannot resolve the dispute, OnlyAuctions may review the case and make a final decision.

If the seller does not respond within 72 hours, the dispute may be escalated to support for review and we may proceed with a decision based on the available evidence, which can include approving a refund.

Refunds may be approved for the purchase price paid, partially, or denied depending on the evidence and circumstances.

Non-refundable payment processing fees

Payment processing fees charged by third-party payment providers (for example, Stripe fees) are non-refundable and are deducted from any approved refund. This applies to all refund routes and dispute outcomes.

• Purchase-price refund: issued when a claim is upheld and the purchase price is warranted.
• Partial refund: issued when a partial remedy is appropriate.
• No refund: issued when the dispute is rejected or unsupported.

Platform fees are generally non-refundable. If a refund is approved because the item was not delivered (for example, the seller failed to ship or the item was not received) or the seller account is deleted, platform fees are returned, but payment processing fees are still deducted from the refund amount. For other approved refunds, platform fees are not returned.

For the full fee terms, see the Terms of Service.

Refunds are issued to the original payment method. Timing depends on the payment provider and typically appears within 3 to 10 business days.

When a return is required, the buyer is responsible for shipping the item back and remains responsible until the seller confirms receipt. Use tracked shipping where available.

Return addresses are provided solely to complete the return for the related dispute.

Listings that are suspected counterfeit or prohibited may be removed and the transaction may be cancelled. OnlyAuctions may issue a refund and take account action as necessary.

Abuse of the dispute system, fraudulent claims, or chargebacks outside the dispute process may result in account restrictions or termination.

For help with disputes or refunds, visit our Support page.