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OnlyAuctions runs on clear policies and structured workflows so buyers and sellers know exactly what to expect.
Every auction follows the same structured steps so expectations stay consistent for buyers, sellers, and support.
Sign up and complete identity verification when prompted to unlock bidding or selling.
Buyers add a valid payment method before bidding. Sellers complete payout onboarding to receive funds.
Bids are binding. Listings must be accurate and comply with our Prohibited Items policy.
Sellers ship promptly with tracking or provide pickup details. Buyers confirm delivery or pickup, and disputes must be raised within the policy window.
Bid with confidence by following the verified steps and dispute process.
Complete identity checks and add a payment method before you place bids.
Bids are commitments. The highest bid at close wins the item.
We issue an invoice after the auction ends, and buyer fees apply. Pay by the due date shown on your invoice. See our Terms of Service.
If pickup is available, select it during payment to view the pickup address and contact details, then arrange collection with the seller.
Follow shipment updates in your account and confirm delivery when your item arrives.
Report issues within 2 days of delivery (or as soon as discovered) and follow the Refunds and Dispute Resolution Policy.
Change-of-mind refunds are not available for auction wins.
List confidently by following listing standards, verification, and fulfillment expectations.
Review the Prohibited Items policy before you create a listing.
Provide clear photos, condition notes, and shipping expectations to avoid disputes.
Choose starting and reserve prices that reflect your target sale value.
You may be asked to verify your identity and complete payout onboarding. Platform fees apply, as detailed in our Terms of Service.
Ship after payment and add tracking, or offer pickup with a clear address and contact details.
Reply within 72 hours and follow return steps when required. See our Refunds and Dispute Resolution Policy.
These documents define the rules, protections, and responsibilities for every transaction.
Valid dispute grounds, review windows, and evidence-based outcomes.
Review dispute policyAnswers to the policy-led questions we hear most often.
Yes. Bids are commitments to purchase if you win. Review the bidding rules in our Terms of Service.
We issue an invoice after the auction ends. No payment is taken automatically; pay the invoice by the due date.
Open a dispute within 2 days of delivery (or as soon as the issue is discovered). See our Refunds and Dispute Resolution Policy.
Illegal, stolen, counterfeit, and restricted goods are not allowed. Review the Prohibited Items policy for details.
Yes. Sellers may need to complete identity verification and payout onboarding (KYC) before funds can be released.
Still have questions? Contact our support team.
Contact SupportCreate your account, follow the verified workflow, and bid or list with confidence.